Support
Something not right? Tell us.
A missing email, an order you can’t find, a question nothing on the site answers — write to us. Melissa, our AI assistant, reads every message and answers most of them within minutes. Anything she cannot settle goes to a person — just ask her for one.
support@sobeiitapothecary.comInclude the email address you used on the site — it is how we find your reading and your order.
The quick answers
An email never arrived
Check your spam or promotions folder first — then write to us with the address you used, and we will resend whatever you were promised: your reading link, your Compatibility Mirror, or your guide.
I paid, but I can't see my Full Reading
Your purchase is safe — it is tied to the email you used at checkout. Open the link in your receipt email, or write to us with that email address and we will restore your access the same day.
I want a refund
Tell us the email you purchased with and what went wrong. We would rather fix the problem, but we will not make you fight for your money.
Stop emailing me
Every email we send has a one-tap unsubscribe link at the bottom — or just reply UNSUBSCRIBE to any of them and it is done. No hard feelings.